When can the parcel be sent out?
Usually, most parcels will be sent out within 2 days. The tracking number will be provided after the parcel was sent out.
In order to send your package as soon as possible, please fill in your receiving information as detailed as possible, and avoid using abbreviations.
Is Shipping Free?
Free shipping is supported on most items to almost all countries. Usually, it will take about 15-60 days from sending to receiving. The time depends on your destination and customs.
Besides, we also provide paid shipping so that you can receive your parcel faster. Usually, it will take about 5-25 days from sending to receiving. It depends on your destination, customs and the express you choose.
Orders are shipped out directly from any of our many domestic & international warehouses and they will do everything they can to get you your order as fast as they can! Have fun shopping^_^
Why Is My Order Being Shipped In Different Packages?
If you have a multi-item order, each item may be shipped from the a different international warehouse, depending on which one has them available the fastest. Alternatively, if an item is popular and on a bit of a back order, we might ship your items at different times, in different packages, to prevent holding up your order and to get it to you as fast as possible!
Will I Be Charged For Customs and Taxes?
The prices displayed on our site are tax-free in USD, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.
We will choose express delivery with customs clearance for most parcels. So, most customers don’t have to pay the tariff. But we don’t guarantee that there will be accidents.
What Happens If My Order Gets Stuck or Lost In The Mail?
All of our orders are sent with insured shipping and handling. If an order gets stuck at customs, sent back or even lost during the delivery process, we apologize! The postal service is out of our control.
However, in cases like this, sincethe package has been insured, we will send you a new package with quicker shipping and full tracking, if possible. Please see our refund and return policy for when these might be applicable to shipping situations.